Privacy policy

The policy came into force on April 5, 2023

Privacy Policy and Personal Data Processing of TheCyberNanny.com - a parental control service (hereinafter referred to as the "Company," "us," "we," "our," or "CyberNanny"). The Company operates the website https://thecybernanny.com, as well as a user account portal located at https://cabinet.thecybernanny.com and the mobile application CyberNanny (CyberNanny - Children's Mode) (hereinafter referred to as the "Service").

This Privacy Policy explains our practice of collecting, using, disclosing and protecting information that is collected using our mobile software (the Cybernation Application - Child Mode) of our personal account https://cabinet.thecybernanny.com and our website https://thecybernanny.com / (collectively, our 'Service'), as well as your Choice regarding collection and use our service.

Attention! In the event that you do not agree with the "Privacy Policy" and do not want to give your consent to the processing of personal data, you do not need to click on the "Continue" button and continue using our Service. If you click the "Continue" button and start using our Service, this means that you automatically agree to the Policy of our Service without any exceptions and give your consent to the processing of personal data.

On this page, you will be informed about our policy regarding the collection, use and disclosure of personal data when using our Service and about your choices that you have associated with this data.

Terms found in the Privacy Policy:

The service is a website https://thecybernanny.com / and the mobile application "CyberNanny", which is managed by our Company as well as our personal user account available at https://cabinet.thecybernanny.com /.

Personal data is your personal data, data about a living person who can be identified by this data (or by both information that is at our disposal or may be at our disposal at the time you use our Service).

Usage data is data that is automatically collected either as a result of using the Service or from the Service infrastructure itself (for example, the duration of the page visit).

Cookies are small files stored on your device (computer or mobile device).

The data controller is a natural or legal person who (independently, jointly or jointly with other persons) determines the purposes and method of processing any personal information. For the purposes of the Privacy Policy, we are the Controller of your Personal Data.

Data processors (or service providers) is any natural or legal person who processes data on behalf of the Data Controller. We have the right to use the services of various service providers to process your data more efficiently.

The data subject (or user) is any person who uses our Service and is the subject of Personal Data.

How is the information collected and used

About Parents who use the Service and create a profile in the CyberNanny app, we have the right to use the following information:

- the first and last name of the Parent's user;
- the Parent's email address.

About children who are controlled by the CyberNanny app:

- we do not collect information about the Child's first and last name. The parent can use any nickname;
- avatar (profile photo). The parent has the right to put any picture, even one where it will not be possible to identify the Child's face;

We collect device usage statistics to display the functions that we have declared in Parental Control:

- Location - We collect and use a unique user ID and the location of the mobile device on which our CyberNanny application is installed. The geolocation of the Child's mobile device is collected using GPS, Wi-Fi or wireless triangulation. If you do not want to collect data about the location of the Child's mobile device, then in the settings of the mobile device (on which our application is installed), restrict the application's access to location data;

- battery level of a child's mobile device;

- information about the time (as a percentage) spent using other applications on the Child's device;

- a list of contacts stored on the Child's mobile device;

- call history (contact number and name, if any);

- the history of the web browser and watching YouTube videos on the Child's mobile device;

- history of messengers on the Child's mobile device;

- the type of sound mode on the Child's phone;

- pictures and photos on a children's mobile device;

- Blocking apps - block or limit the daily use of apps on the child's device. To activate the ability to remotely block applications or set a time limit on its use, the program requests permission to enable the special features of the phone. When granting this permission, you can be sure that your child will spend time usefully, and not playing games;

- Smartphone statistics - parents can view the battery level, the amount of Internet traffic used, and available memory. To activate this feature, you need to grant the Cybernation application permission to read the phone status;

- Information about installed applications. By granting permission for information about installed applications, you can have comprehensive parental control over the launch of applications. Information about installed applications helps prevent the misidentification of applications as malicious by our application's security products and offers solutions to enhance security according to your requirements. Data about installed applications will be transmitted and stored on our Service in your personal account (https://cabinet.thecybernanny.com) for exactly 1 calendar month from the moment of receipt. After the storage period expires, the data is irreversibly deleted;

- Protection against deletion. To prevent a child from disabling or independently removing "CyberNanny" from their smartphone, the application sends a request for permission to enable the "device administrator mode." By making the application a device administrator, you can ensure that "CyberNanny" will not be removed from the child's phone. If the child attempts to uninstall the application, a request to enter a special code will be prompted.

- Surrounding device sound at the parent's request - recording the surroundings upon request within a radius of no more than 2 meters, and the ability to listen to it, is only available to users with the installed mobile application CyberNanny, who are registered and linked to a single account. At the same time, the child's mobile device displays information that audio recording is in progress.

All data will be transmitted and stored on our Service in your personal account (https://cabinet.thecybernanny.com) for exactly 1 calendar month from the moment of receipt. After the storage period expires, the data is irreversibly deleted.

Parents can contact us to view, delete any personal information collected by the Company regarding the child, or revoke permission to collect additional information about the child.

If you have any questions about your child's profile, you can always contact our support: support@thecybernanny.com

We reserve the right to use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as in our Terms and Conditions.

Privacy compliance is important to the Company, as the purpose of this Privacy Policy is to protect the rights and freedoms of individuals, including the protection of privacy, personal and family secrets, from any unauthorized access to data.

This Privacy Policy regulates the processing of personal data and personal information (personal information and any other information related to it) about individuals who consume the Content or are Users of the Company's Service.

This Policy applies to the processing of personal data collected in any way, both actively and passively, through the Internet or without its use, by any individuals anywhere in the world. We commit to protecting your privacy.

Technical support and cookie data

The Company reserves the right to retain your messages that you send to us. We may use this information for our work, service, providing you with features and capabilities of the Service, as well as for communication with you.

We have the right to send you messages to confirm your profile, notify you of parental consent and order confirmation, inform you of changes or updates to Service features, as well as send various technical and security notifications.

Information that we automatically collect using technology when you visit our website or use our mobile software:

- Cookies, web cookies, log files, or any other tracking;
- IP address;
- Browser information;
- Exit links and URLs, streaming data, and information on how you interact with links, the website, mobile software, or the Service, domain names;
- Target pages, page views, cookie data that allows us to uniquely identify your browser and track your browser's behavior on our website;
- Type of mobile device or other persistent identifiers;
- Location data collected from your mobile device.

Some or all of this data may be combined with other personally identifying information mentioned above.

When you access our Service through a mobile device, we may receive or collect and store unique identification numbers associated with your device or our mobile application, including:

- UDID, unique identifier for advertisers ("IDFA") device type;
- Model and manufacturer;
- Brand and model of the mobile operating system;
- Phone number;
- Geographical location data (depending on your mobile device settings), including GPS coordinates, Wi-Fi location, or similar information about your mobile device's location.

We reserve the right to use the information obtained to:

- Remember information, so you don't have to enter it again during your next website visit or when logging into the mobile application;
- Provide you with personalized content and information, including advertisements;
- Track location and movement;
- Diagnose or resolve technical problems reported by our users or engineers related to specific IP addresses or user identifiers.

The Company has the right (if necessary) to collect analytical data or use third-party analytics tools to help measure traffic and usage trends of our Service. These tools collect information sent by your browser or mobile device, including pages you visit, the use of third-party applications, and other information that helps us analyze and improve our Service.

Our Company may process your Personal data for the following reasons:

- If there is a need to enter into an agreement with you;
- If you have given us your consent for it;
- Data processing serves our legitimate interests and does not violate your rights;
- For processing payments.

Use of collected (aggregate) data

Our Company uses collected data for the following purposes:

- Providing and supporting our Service;
- Notifying you of changes to our Service;
- Allowing you to participate in interactive features of our Service when you choose to do so;
- Providing customer support;
- Collecting analysis or valuable information to improve our Service;
- Tracking the usage of our Service;
- Detecting, preventing, and addressing technical issues;
- Providing you with news, special offers, and general information about other products, services, and events we offer, similar to those you have already purchased or inquired about, unless you have opted out of receiving such information.

Legal Basis for Processing Personal Data in accordance with the General Data Protection Regulation (GDPR)

Data Transfer

We use third-party technological services to provide our "CyberNanny" Services, whose providers may process your personal data as subprocessors. These organizations may be located in jurisdictions that typically do not provide adequate guarantees regarding the processing of personal data. However, in accordance with applicable privacy laws, we have entered into contracts that include security measures required by applicable data protection law with providers located in the USA and are part of the Privacy Shield Agreement between the EU and the USA.

Your Rights to Protect Your Personal Data

Under certain circumstances, you have the following rights to protect your personal data:

- Right of Access, Update, or Deletion of Existing Information. If possible, you can access, update, or request the deletion of your Personal Data directly in the settings section of your account. If you cannot perform these actions on your own, contact us for assistance.
- Right to Rectification. You have the right to rectify your information if it is inaccurate or incomplete.
- Right to Object. You have the right to object to our processing of your Personal Data.
- Right to Restriction. You have the right to demand that we restrict the processing of your personal information.
- Right to Data Portability. You have the right to receive a copy of your information we have in a structured, machine-readable, and widely-used format.
- Right to Withdraw Consent. You also have the right to withdraw your consent at any time when our Company relies on your consent to process your personal information.
- Right to Lodge a Complaint with a Data Protection Authority Regarding the Collection and Use of Your Personal Data. For more information, contact the local data protection authority in the European Economic Area (EEA).

We have the full right to ask you to confirm your identity before responding to such requests.

Disclosure of Your Personal Data

We have the right to disclose your personal data under the following conditions:

1. Business Transaction. If our Company is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred. We will notify you before your Personal Data is transferred and becomes subject to another Privacy Policy.
2. Disclosure to Law Enforcement. Our Company may disclose your Personal Data only under certain circumstances if required by law or in response to valid requests from governmental authorities, such as courts, government agencies, and others.
3. Legal Requirements. Our Company may disclose your Personal Data if it believes in good faith that such action is necessary to:

- comply with a legal obligation;
- protect the rights or property of our Company;
- prevent or investigate possible wrongdoing in connection with the Service;
- protect the personal safety of Service users or the public;
- protect against legal liability.

Payments

Our Company has the right to provide paid products and/or services within our Service. In this case, we use third-party services for payment processing (e.g., payment systems).

Payment systems we work with:

1. Payments on Apple Store within applications. The privacy policy of this payment system is located at: https://www.apple.com/legal/privacy/en-ww/
2. Payments on Google Play within applications. The privacy policy of this payment system is located at: https://www.google.com/policies/privacy/
3. PayPal / Braintree. The privacy policy of this payment system is located at: https://www.paypal.com/webapps/mpp/ua/privacy-full

We will not store or collect data from your payment card. This information is directly provided to our third-party payment systems, the use of which is governed by their Privacy Policy. These payment systems adhere to the standards set by PCI-DSS, managed by the Payment Card Industry Security Standards Council, a collaborative effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure processing of payment information.

Security of Your Personal Data

We have implemented technical and organizational measures to safeguard and protect your personal information from unauthorized use or access, as well as from alteration, loss, or unlawful processing, taking into account the technical level of development, the nature of the stored information, and the risks to which it is exposed. In the event of a security breach, we will take appropriate measures and promptly notify you electronically.

While the security of your data is important to us, please remember that no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Our Company aims to take reasonable steps to allow you to correct, modify, delete, or restrict the use of your Personal Data.

If you want information about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

Service Providers

Service providers are third-party companies and individuals that we have the right to hire to assist our Service. They may provide services on our behalf, related to the Service, or help us analyze how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party service providers to monitor and analyze the use of our Service:

1. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the collected data to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize ads in its advertising network.
2. Firebase is an analytical service provided by Google Inc. You can opt-out of certain Firebase features in your mobile device settings, such as your device's ad settings, or by following Google's instructions in their Privacy Policy: https://policies.google.com/privacy?hl=en

For more information about Google's privacy policy, visit the privacy and terms page: https://policies.google.com/privacy?hl=en

We also recommend reviewing Google's data protection policy: https://support.google.com/analytics/answer/6004245.

Behavioral Remarketing

Our Company uses remarketing services to advertise to you on third-party websites after you have visited our Service. We and our third-party providers use cookies to inform, optimize, and serve ads based on your past visits to our Service.

Google Ads (AdWords) is a remarketing service provided by Google Inc.

You can opt-out of Google Analytics for display advertising and customize Google display network ads by visiting Google Ads settings: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-Out browser add-on — https://tools.google.com/dlpage/gaoptout — for your web browser. The browser add-on for disabling Google Analytics gives visitors the ability to prevent their data from being collected and used by Google Analytics.

Links to Other (Third-Party) Websites

Our Service may contain links to other (third-party) websites that we do not control. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of each site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Children's Privacy

Depending on how you use our "CyberNanny" Service, you may provide us with data that could theoretically identify your children. This may occur if you use;

- the email address by which you can be identified (important);
- the names of your children to identify the children's devices that are controlled by our Service (important);
- the combination of your name and the names of your children, which is enough to identify children (important).

We do not use this data, and the only purposes for which any person has access to it are those that are a necessary part of the support and development of the products of our CyberNanny Service.

If we become aware that we have collected Personal Data from children without confirming parental consent, we will take steps to delete this information from our servers.

We do not allow children under the age of 13 to subscribe to CyberNanny.

How are the changes in this Privacy Policy taking place

We have the right to update our Privacy Policy. We will notify you of any changes by posting a new Privacy Policy on this page.

It is recommended that you periodically review this Privacy Policy for changes. Changes to this Privacy Policy take effect when they are posted on this page.

We will notify you by email and/or in a prominent notice on our Service before the changes take effect, and update the "Policy effective" date at the top of this Privacy Policy.

Feedback

If you have any questions about this Privacy Policy, you can always contact us by writing to our technical support email.

Email address: support@thecybernanny.com